Returns and Exchanges

Check on delivery

The easiest way: check your order when you receive it. Wrong, missing or damaged items are replaced on the spot, free of charge at the time of delivery, and you pay nothing for any item you do not accept.

Returns after delivery

• Damaged/defective items: if you notice a manufacturing defect or transit damage after delivery, contact us within 48 hours; your claim will be assessed together with a photo of the item, and valid claims will be met with an exchange or a refund.
• Unopened items: items with unopened packaging and intact labels and seals may be accepted for exchange within 7 days, together with the receipt.
• Opened items: owing to the nature of food and drink products, opened items cannot be returned (except where defective).

Returns process

For return/exchange requests, contact us with your order number on +90 539 138 15 62 (WhatsApp) or at [email protected]. Refunds are made in cash, to your card, or to your bank account, depending on your payment method.

These terms do not limit your statutory rights; your rights under TRNC consumer legislation remain reserved.